Suggestions and Complaints

We endeavour to provide and maintain a high standard of service at all times but if you should be unhappy with any aspect of our service, please contact the practice to discuss your concerns further.

If you feel you need to put your complaint in writing. Our complaints manager is         Mrs Caron Traynor.

Our complaints procedure is drawn-up in accordance with NHS guidelines and a copy is available from reception. However you may want NHS England to deal with your complaint as we commission the service that has caused you to complain.

The choice about who you want to deal with your complaint remains your decision.

NHS England Telephone number: 0300 311 2233

Email :

Address : NHS England, PO Box 16738 Redditch B97 9PT

Similarly, we are always interested to hear comments and suggestions on how to improve the service we provide. Find out more about our Patient Participation group by clicking on the link below.

Patient participation Group

 We regularly review the feedback given by patients and welcome your suggestions on how to improve our quality of service.

Social Media comments

If you have an issue please contact the practice. There are procedures in place to address any concerns through the proper channels. We cannot respond to issues raised on social media community sites. Any inappropriate comments which are brought to our attention will be dealt with as necessary.

Contact Us

Maghull Family Surgery
Maghull Health Centre
L31 0DJ
Tel: 0151 520 2487
Fax: 0151 520 2487